Description

Location: Philadelphia, PA (in person)
Part Time – Evenings and Weekends Required
Start date - June 1, 2026
End date - July 19, 2026

Position description: 
The Visitor Experience Associate is an outgoing, extroverted personality, who enjoys meeting new people and sharing their top Philadelphia-area recommendations with visitors. The VEA is responsible for providing excellent customer service, information, and directions, and promoting an enriching experience for visitors to Philadelphia and the surrounding counties.

The Visitor Experience Associate actively engages with tourists and local visitors of all ages, greeting them in a positive cheerful manner, answering questions about what to see and do, events, historical sites, and sell tickets to tours, museums, attractions, and special exhibits.
 
Position duties:

• Greeting visitors, responding to questions, encouraging engagement, and providing outstanding customer service.
• Provide visitors with accurate, up-to-date information about attractions, services, events, and activities taking place in the region.
• Identify and fulfill customer needs, e.g., directions, daily itinerary, hotels, attractions, etc.
• Make attraction, hotel, tour, restaurant reservations, etc. for customers as requested.
• Sell tickets to tours, attractions, museums, events, and exhibits; introduce promotions and opportunities to customers.
• Cross-selling products to increase purchase amounts.
• Responsible for accurate opening and closing of cash registers and ticket inventory daily.
• Work to resolve guest complaints/issues to ensure an above satisfactory closure.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Communicate with visitors with visitors via email, telephone, and in-person.
• Have a professional appearance and keep within the company’s uniform standards.
• Keep an orderly appearance of the Philadelphia Information desk.
• Maintain a neat and well-stocked work area (brochures, tickets, supplies); ensure that job-related equipment is functioning properly (register, computer, ticket printer).
• Assist in training ne Visitor Experience Associate
• Additional task as required/requested.

Requirements

• Must be available to work evenings until 8:30 pm and weekends from 10 am to 8:30 pm.
• Must be available to work a flexible schedule, including all U.S. holidays.
• Be knowledgeable of the city and surrounding region and resourceful in finding accurate up to date information.
• Strong communication and time management skills
• Must be organized, detail-oriented and able to muti-task in a fast-paced environment.
• Have good problem-solving/resolution skills.