Description

As a Claims Counselor at West Shore Home, you will perform an integral role in the Legal Department by managing and overseeing the Company’s claims portfolio. Primary responsibilities include managing claims and litigation for automobile personal injury and property damage, commercial general liability, property damage and restoration, workers’ compensation, and supporting other corporate litigation as directed by the Assistant General Counsel or General Counsel.

** This is an onsite position based in Mechanicsburg, PA that offers relocation assistance**

Key Role Accountabilities: 

• Oversee the lifecycle of claims, including intake, evaluation, investigation, and resolution.
• Advise leadership on legal risks and potential business impacts associated with claims.
• Work directly with stakeholders and internal departments to ensure timely reporting and documentation of incidents.
• Draft litigation holds and manage document preservation and production as appropriate.
• Partner with insurers and claims professionals to facilitate appropriate staffing of outside counsel.
• Provide strategic direction on case handling, including defense strategy, budgeting, and resolution objectives.
• Develop and enforce reporting guidelines, strategy implementation, and deadline compliance for all active claims.
• Coordinate employee participation in fact investigation, discovery, and deposition preparation and attendance.
• Participate in preparing and responding to discovery requests with outside counsel.
• Provide oversight and direction for material filings, strategic actions, and negotiations.
• Participate with outside counsel in depositions, hearings, mediations, and arbitrations.
• Maintain consistent communication with outside counsel to ensure effective, efficient, and strategic claim resolution.
• Ensure alignment with the Company’s risk management objectives.
• Identify and assesses legal risks and opportunities resulting from claims management.
• Develop and implement strategies to mitigate risk exposure and reduce claim severity and frequency.
• Support training and compliance initiatives related to incident reporting, safety, and claims prevention.
• Create and provide in-house training on legal risks and potential business impacts associated with claims.
• Maintain efficient claim files and state law databases relevant to the Company’s national footprint.
• Participate with claims team in regular review of claims with Company insurers.
• Support insurance renewal processes.
• Perform other tasks related to corporate litigation, as assigned from time to time by the Assistant General Counsel or General Counsel.
• Provide transaction support, as assigned from time to time by the Assistant General Counsel or General Counsel.
• Ability to maintain regular, punctual in person attendance consistent with the ADAAA, FMLA and other federal, state, and local standards.

Requirements

Minimum Requirements

• Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization. The company does not and will not sponsor employment visas.
• JD degree from an accredited law school.
• Admitted to practice in Pennsylvania and in good standing or admitted to practice within a reciprocity state and in good standing.
• Minimum of 7 years substantive litigation and/or claims experience with a corporate legal department or law firm handling claims matters before federal courts, state courts, and administrative agencies.
• Experience managing and having sole responsibility for multiple claims and priorities simultaneously in a high-volume environment.
• Strong negotiation and dispute resolution skills.
• Developed strategic thinking and risk assessment skills
• Analytical mindset with attention to details.
• Highly motivated and attracted to challenging opportunities within a rapidly growing business.
• Sound judgment and the ability to make reasoned recommendations and determine who should be informed.
• Strong interpersonal, project management and organizational skills.
• Strong research and investigative skills.
• Excellent verbal and written communication and stakeholder management skills.
• Creative problem-solving skills with the ability to propose solutions that are both legally compliant and consistent with business plans and strategies.
• Able to work effectively and collaboratively as part of a team, as well as cross-functionally across teams.
• Able to build credibility and trust with colleagues, stakeholders, and business partners.
• Able to manage competing priorities in a fast-paced environment and reprioritize as necessary.
• Team player, patient listener, and calm under pressure.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Please note: Applicants must be authorized to work in the United States at the time of their application on a full-time basis.  The Company will not sponsor applicants for work visas.