Description
Facilities Request Specialist and Dispatcher
Facilities Management AVC - Pennsylvania-Pittsburgh - (25006238)
Job Summary
Serves as a contact for internal and external customers; ensures efficient and accurate responses and resolutions to routine issues and needs. Performs general administrative work and maintains documentation of customer interactions.
Essential Functions
Serves as contact for internal and external customers, including guests, clients, faculty, staff, students, vendors, and others as appropriate.
• Responds appropriately to and ensures resolution of routine customer questions, needs, and issues.
• Researches answers to customer inquiries and refers customers to supervisors and/or other departments as needed.
• Maintains accurate record of customer interactions and transactions; details all comments and complaints.
• Files documents, provides data entry, and completes forms requiring standard information.
• Performs other general office and administrative duties such as inventory management and sorting mail correspondence.
Physical Effort
see Job description
Assignment Category: Full-time regular
Job Classification: Staff.Customer Service Representative I
Job Family: Administrative Support
Job Sub Family: Customer Service
Campus: Pittsburgh
Minimum Education Level Required: High School Diploma/GED
Minimum Years of Experience Required: 1
Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule: Monday through Friday 11am to 7:30pm
Work Arrangement: Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range: TBD Based Upon Qualifications
Relocation_Offered: No
Visa Sponsorship Provided: No
Background Check: For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
Required Documents: Resume
Optional Documents: Cover Letter
PI279814395