Description
Clinical Equipment Analyst
SVC HS Information Technology - Pennsylvania-Pittsburgh - (25006211)
Health Sciences IT (HSIT) is seeking a Clinical Equipment Analyst. This role is responsible for the deployment, support, and lifecycle management of technology and specialized equipment used in the School of Dental Medicine's academic, clinical, and research environments. This role ensures reliable integration of digital dental devices, electronic health record (EHR) systems, and clinical IT infrastructure while maintaining compliance with university and healthcare standards.
Required Qualifications
• Bachelor's degree in Information Technology, Computer Science, or related field, OR equivalent experience.
• 3+ years of experience in IT support, preferably in a healthcare or higher education environment.
• Hands-on experience with hardware/software troubleshooting, imaging systems, and device integration.
• Knowledge of EHR systems (axiUm, Dentrix, Epic, etc.) and medical/dental imaging standards (DICOM, PACS).
• Familiarity with HIPAA/FERPA and handling of protected health information (PHI).
• Strong communication and problem-solving skills.
Preferred Qualifications
• Experience supporting dental or medical devices (e.g., CAD/CAM, radiography, CBCT).
• Vendor certifications (Microsoft, Cisco, CompTIA, or manufacturer-specific training such as Dentsply Sirona CEREC).
• Previous work in a dental, medical, or higher education IT setting.
• Project management or ITIL certification.
Job Summary
Manages multiple student computer and electrical engineering laboratories. Assembles research equipment, prepares new laboratories, and provides technical support. Maintains and tests equipment. Provides support and training on instruments and machinery. Serves as a resource to students, faculty, and staff.
Essential Functions
- Provide technical support for dental-specific equipment (e.g., intraoral scanners, radiography units, cone-beam CTs, CAD/CAM milling units, 3D printers, furnaces).
- Ensure integration of imaging devices with EHR (axiUm, Dentrix) and PACS systems.
- Monitor and maintain device inventory, asset tracking, warranties, and maintenance schedules.
- Support simulation lab and preclinical teaching technologies (manikins, haptic trainers, digital microscopes).
- Troubleshoot software and hardware issues impacting patient care, instruction, and research.
- Configure and maintain secure connections for clinical devices (wired/wireless, VLANs, firewalls).
- Support data backup, imaging storage, and retrieval systems.
- Train users on proper operation of IT equipment and digital dentistry systems.
- Create and maintain user guides and documentation.
- Collaborate with vendors (e.g., Dentsply Sirona, Planmeca, Carestream, Dexis) for repairs, updates, and system integration
- Participate in equipment evaluations, pilots, and procurement planning.
Physical Effort
- On-site support in dental clinics, labs, and classrooms.
- Occasional evening/weekend work for equipment maintenance or upgrades.
- Ability to lift and transport IT/dental equipment (up to ~40 lbs).
Assignment Category: Full-time regular
Job Classification: Staff.Technology Laboratory Manager
Job Family: Information Technology
Job Sub Family: End User Support
Campus: Pittsburgh
Minimum Education Level Required: Bachelor's Degree
Minimum Years of Experience Required: 3
Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule: Mon-Fri; 8-4:30
Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.
Hiring Range: TBD Based Upon Qualifications
Relocation_Offered: No
Visa Sponsorship Provided: No
Background Check: For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
Required Documents: Resume
Optional Documents: Not Applicable
PI279530807