Description

Carnegie Mellon University is a private, global research university that stands among the world’s most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it. If you’re passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here!

The Associate Director of Student Financial Aid, reporting to the Director of Student Financial Aid, provides strategic leadership and operational oversight within the Office of Student Financial Aid. This role ensures the effective administration and compliance of federal, state, and institutional financial aid programs, while supporting the office’s mission to deliver equitable and timely aid to students.

The Associate Director retains core responsibilities while assuming expanded oversight in several critical areas, including federal and state aid program management, loan administration, and cross-departmental collaboration. This position supervises staff, coordinates with internal and external partners, and contributes to policy development and operational planning.

As a member of the management team, the Associate Director plays a key role in ensuring regulatory compliance, audit readiness, and continuous improvement in service delivery. 

Core responsibilities include:

Program Oversight and Compliance:

Manages daily operations of the Federal Pell Grant and Federal Loan Programs, including originations, disbursements, reconciliation, and resolution of processing errors.
Oversees administration of Pennsylvania and out-of-state grant programs, ensuring timely awarding, portal updates, and audit readiness.
Provides leadership in the administration of exit counseling, private and institutional loans, enrollment reporting, and disbursement operations.
Ensures compliance with federal, state, and institutional regulations and policies across all assigned program areas.

Leadership and Collaboration:

Supervises staff involved in financial aid processing and program administration, offering guidance and support to maintain high standards of service and compliance.
Collaborates with internal departments such as Registrar, Bursar, and Admissions, as well as external agencies and partners, to ensure seamless coordination of financial aid activities.
Serves as a resource for policy interpretation and operational decision-making.

Audit and Reporting:

Prepares for internal and external audits by maintaining accurate records and ensuring audit readiness across all assigned programs.
Coordinates responses to audit inquiries and facilitates the timely submission of supporting documentation.
Provides regular updates to senior leadership regarding program performance, compliance status, and operational challenges.

Other Duties as Assigned:

Manage or lead special projects as requested by the Director of Student Financial Aid. 

Adaptability, excellence and passion are vital qualities at Carnegie Mellon. We are searching for a team member who can effectively interact with a varied population of internal and external partners with a high level of integrity. We seek someone who shares our values and will support the university’s mission through their work.

Requirements

Applications must be submitted here: https://cmu.wd5.myworkdayjobs.com/CMU/job/Pittsburgh-PA/Associate-Director-of-Student-Financial-Aid---Enrollment-Management_2024229